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Below are frequently asked questions, you may find the answer for yourself
The Purchase House (TPH) is an Industrial Marketplace that facilitates the buying and selling of industrial machinery, non-moving inventory, and surplus assets. We help industries streamline the purchase and sale of used and pre-owned industrial machines, focusing on sustainability and circular economy principles. Our platform offers a wide range of services including listings for buyers, sellers, and Value-Added Service (VAS) providers.
TPH connects buyers and sellers on its platform. Sellers can list their products with detailed descriptions, including specifications, photos, and pricing. Buyers can browse the platform, and search for specific Machines, Inventories, Industrial Plants and Plots, and Imported Machines. Buyers and Sellers get connected with Team of The Purchase House and we ensure smooth, secured communication and transactions between parties.
TPH charges a nominal fee for certain value-added services, including subscription plans for listings, visibility enhancements, and access to premium features. However, transactions between buyers and sellers, including pricing and delivery, are negotiated directly.
The Purchase House (TPH) is an Industrial Marketplace that facilitates the buying and selling of industrial machinery, non-moving inventory, and surplus assets. We help industries streamline the purchase and sale of used and pre-owned industrial machines, focusing on sustainability and circular economy principles. Our platform offers a wide range of services including listings for buyers, sellers, and Value-Added Service (VAS) providers.
TPH connects buyers and sellers on its platform. Sellers can list their products with detailed descriptions, including specifications, photos, and pricing. Buyers can browse the platform, and search for specific Machines, Inventories, Industrial Plants and Plots, and Imported Machines. Buyers and Sellers get connected with Team of The Purchase House and we ensure smooth, secured communication and transactions between parties.
TPH charges a nominal fee for certain value-added services, including subscription plans for listings, visibility enhancements, and access to premium features. However, transactions between buyers and sellers, including pricing and delivery, are negotiated directly.
You can register on TPH by visiting our registration page with your basic details. Follow the steps to enter your information. For sellers and VAS providers, additional documentation may be required for verification and agree to our terms and conditions.
During registration, you’ll need to provide basic information. Moving forward Buyers and Sellers need to provide detailed information such as your business name, industry type, and contact details (email and phone number). Sellers will also need to submit product details or services they wish to list, and VAS providers may need to provide certifications or credentials for their services.
No, each email address or phone number can be used to register only one account. However, businesses with multiple divisions or contacts can create multiple accounts, each with its own login credentials.
You can enter specific keywords or use the filter options to refine your search results and find the exact product you need. TPH offers advanced search filters, including machine type, year of manufacture, location, price range, and more.
There are no additional fees charged by TPH for purchases, but shipping, handling, and any other third-party costs are managed by the buyer and seller. Some sellers may have additional charges for specific services like installation or testing.
TPH encourages all buyers to request product inspections before purchasing. Buyers can communicate directly with sellers to ask for more detailed information, photographs, or certifications.
Sellers can create a product listing by signing into their TPH account and selecting "Add Listing." They will need to provide detailed information about the product, including specifications, pricing, and condition. Product listings are subject to review by TPH for quality and compliance with platform policies.
Each product listing should include a clear and detailed description of the machinery or asset, including the model, year of manufacture, technical specifications, and any defects or issues. High-quality images and documentation like maintenance records or certificates should also be included to help buyers assess the product.
Buyers can show interest in the seller's product through TPH’s Portal. Sellers should connect with Team TPH for more details and provide clear answers. TPH will help Buyers and Sellers connect with each other for negotiations regarding pricing, payment, and delivery.
Yes, TPH supports international sales. Sellers can list products for global buyers, and shipping arrangements can be discussed with the buyer. Sellers should ensure that they are aware of any import/export regulations and handle logistics for international shipments
VAS are additional services offered by third-party providers that support buying and selling activities. These may include financing solutions (NBFCs), transportation and logistics services (loading, lifting, forwarding), plant and machinery valuation, and in-transit insurance. These services are listed by registered VAS providers on TPH.
To register as a VAS provider, visit the registration page on TPH and select the "VAS Provider" option. You will need to submit relevant business information and documentation (e.g., licenses, and certifications). Once your account is verified, you can list your services and connect with buyers and sellers.
Shipping and delivery arrangements are the responsibility of the seller and buyers unless otherwise negotiated. Buyers and sellers should coordinate shipping details. However, TPH provides lets you connect for communication and helps facilitate the process.
Yes, both buyers and sellers can use third-party logistics services for shipping. However, the buyer and seller must agree on shipping methods and any associated costs in advance.
TPH does not provide insurance for products during transit. Buyers and sellers are encouraged to arrange for in-transit insurance through third-party providers to protect against loss or damage.
TPH does not facilitate returns, exchanges, or refunds. These are the responsibility of the buyer and seller to resolve directly, based on their agreed terms.
Subscription cancellations are allowed at any time but are not refundable. For transactions, cancellation depends on mutual agreement between the buyer and seller. TPH reserves the right to cancel accounts or services in the event of policy violations.
TPH follows industry-standard security practices to protect personal and business data. We use encryption for sensitive information and comply with data protection regulations to ensure your privacy is maintained.
TPH uses secure payment gateways for any transactions involving payments. We do not store your payment information directly, and all transactions are processed through encrypted, trusted channels.
You can contact TPH via email for support at customer.support@thepurchasehouse.com and for Sales you can contact sales@thepurchasehouse.com or reach our team through the contact form on our website. For urgent inquiries, our phone support is also available.
Yes, TPH provides a customer support helpline available during business hours. You can reach us at For Support - 8956665945 and For Sales - 7410014227 for quick assistance.
Our typical response time is 24–48 hours, depending on the nature of the inquiry. Urgent issues are prioritized, and our support team works diligently to resolve queries as quickly as possible.