1. Information We Collect

We collect several types of information from you to provide our services effectively:

Personal Identification Information:

• Name : Used for account identification, personalized communication, and official documentation.
• Phone Number : Essential for account verification (e.g., OTPs), customer support, and communication regarding transactions or inquiries.
• Company Name : Required for business verification, invoicing, and ensuring proper business categorization on the platform.
• Email Address : Used for account registration, communication, service-related updates, and notifications.
• GST Number : Necessary for taxation purposes and ensuring compliance with applicable laws for businesses registered in India.

User Preferences :

• Language Preference : Helps personalize your experience by offering content and communication in your preferred language.
• Interest Preferences : Collected to provide personalized suggestions, such as product recommendations, and relevant updates based on your selected interests (e.g., specific machinery or industrial equipment categories).

2. How We Use Your Information

We use the personal data we collect to operate our Platform and deliver services tailored to your needs. Specifically, your information is used for the following purposes:

Account Setup and Maintenance :

To help you create, manage, and secure your account on the Platform.

Communication :

We may use your contact information to send you OTPs, confirmation emails, notifications related to the Platform (such as product shortlisting, listing updates, lead follow-ups), and customer support responses.

Personalized User Experience :

Your interests and language preferences allow us to deliver content, recommendations, and communications in a personalized manner.

Platform Fees and Listing Services :

While no actual product sales transactions happen on the Platform, we collect Platform Fees or Listing Charges for users listing their products, as well as Service Fees for coordinating deals between buyers and sellers.

Internal Analytics and Platform Improvement :

The data collected helps us understand usage patterns, improve platform performance, and enhance the overall user experience.

Compliance with Legal Obligations :

We may use your information to comply with tax regulations, legal processes, or other regulatory requirements.

3. Sharing of Information

We take your privacy seriously and ensure that your personal data is shared in a controlled and transparent manner. Your personal data will not be disclosed to third parties, except in the following cases :

Third-Party Service Providers :

We may need to share your data with external service providers to fulfill specific services in certain situations. This could include logistics companies, payment processors, or other vendors who assist us in providing our services. We only share the information necessary for these providers to perform their duties, and this sharing occurs only with your explicit consent.

Legal Compliance :

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Please note, under no circumstances do we sell, rent, or otherwise share your personal information with third parties for marketing purposes or any other commercial gains.

4. Fees and Payment Information

The Purchase House serves as a platform for buyers and sellers to connect, but no direct sales transactions occur on our Platform. However, we do collect Platform Fees or Listing Charges for customers who wish to list their products, and we charge a Service Fee for coordinating deals between buyers and sellers.

While we may facilitate transactions for listing or service charges, we do not store or process any sensitive payment information (e.g., credit card numbers). All payments are processed securely through third-party payment gateways in accordance with their privacy and security policies.

5. Return, Exchange, and Refund Policy

The Purchase House does not facilitate any direct payment transactions other than subscription or platform usage charges. As such, refunds are not eligible for customers regarding platform fees. We do not maintain any specific internal refund policies. However, in exceptional cases or under specific circumstances, applicable refund policies may be implemented based on the situation. Please note that any refund-related matters will be handled on a case-by-case basis.

6. Pricing Policy

In the process of buying and selling industrial equipment or assets, especially involving large-scale purchases, prices are negotiated directly between the buyer and the seller, with assistance from The Purchase House as needed. This negotiation process ensures that pricing and terms can vary depending on the specific agreement reached by both parties. The Purchase House plays a facilitating role but does not set or enforce any fixed pricing.

7. Shipping and Delivery Policy

Once a buyer finalizes the purchase, the product is shipped by the seller using either their own logistics or through a third-party logistics provider. In some cases, the buyer may arrange logistics independently. The Purchase House does not handle or manage shipping and is not responsible for any delays, damages, or issues related to transportation and delivery. Any concerns regarding shipment should be resolved directly between the buyer and seller or with the logistics provider.

8. Data Security

We are committed to ensuring that your personal information is secure. We have implemented robust security measures to protect your data from unauthorized access, disclosure, or misuse. These measures include:

Data Encryption :

Sensitive data, such as passwords and personal identification information, is encrypted both during transmission and at rest.

Access Control :

Access to your data is restricted to authorized personnel only, and they are bound by strict confidentiality obligations.

Security Audits :

We conduct regular audits and assessments to ensure the security of our systems and data.
While we strive to protect your data, please note that no online platform or data transmission system is 100% secure. You provide your information at your own risk, and we encourage you to take steps to protect your own data (e.g., using strong passwords and safeguarding login credentials).

9. Your Data Rights

You have the following rights with respect to your personal information:

• Access: You may request details of the personal information we hold about you.
• Correction: If your personal information is inaccurate or incomplete, you can request corrections or updates.
• Deletion: You may request the deletion of your data, subject to legal or contractual obligations.
• Consent Withdrawal: If you have provided consent for data sharing, you may withdraw your consent at any time, though this may affect your ability to use certain services on the Platform.

To exercise any of these rights, please contact us at connect@thepurchasehouse.com. We will respond to your request in accordance with applicable data protection laws.

10. Use of Cookies and Similar Technologies

We use cookies and other tracking technologies to:

• Personalize your experience on the Platform.
• Analyze how the Platform is used to improve performance.
• Serve content and advertisements based on user preferences.

By using the Platform, you consent to our use of cookies. You may control cookies through your browser settings, but please note that disabling certain cookies may affect the functionality of the Platform.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the "Last Updated" date will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your data rights, please contact us at: